QUICK FAQ’s

 

WE’VE ANSWERED A FEW FREQUENTLY ASKED QUESTIONS BELOW WHICH COULD ASSIST YOU DURING YOUR ONLINE SHOPPING EXPERIENCE WITH US.

IF YOU NEED FURTHER ASSISTANCE, KINDLY WRITE TO US VIA OUR CONTACT US PAGE OR CALL US ON  9930035322.

ABOUT THE PRODUCTS

OUR GARMENTS DO NOT HAVE A SINGLE SOURCE OF ORIGIN OR COMPLETION. DEPENDING UPON THE WEAVING AND BLOCK-PRINTING PROCESS, THEY TRAVEL THROUGH THE WORKSHOPS OF NUMEROUS CRAFTSMEN ACROSS INDIA DURING THE COURSE OF THEIR INCREDIBLE JOURNEY.

TO KNOW MORE ABOUT THIS TOPIC, KINDLY CLICK TO READ OUR PRODUCT JOURNEY.

FABRIC SHRINKAGE & COLOUR BLEED

ALTHOUGH WE MAKE IT A POINT TO ENSURE THAT ALL OF OUR FABRICS & GARMENTS ARE PRE WASHED & PRESHRUNK, SOME OF THE FABRICS MAY SHRINK FURTHER AND A FEW COLOURS MAY YET BLEED AFTER WASHING DUE TO THEIR INNATE CHARACTERISTICS. WE DO NOT OFFER ANY GUARANTEE FOR THE SAME.

RUB-FAST COLOURS

DYES LIKE INDIGO & COLOURS FROM IKKAT FABRICS MAY TRANSFER UPON CONTACT BUT CAN BE EASILY REMOVED ON WASHING.
PLEASE AVOID WEARING THESE GARMENTS WITH LIGHT-COLOURED CLOTHES.

OUR GARMENTS ARE STYLED FOR A COMFORTABLE FIT AND OUR SIZES MAY DIFFER FROM YOUR REGULAR BRAND. KINDLY CHECK THE SIZE GUIDE OF EACH PRODUCT FOR REFERENCE.

IF YOU ARE STILL NOT SURE OF YOUR SIZE, DROP US AN EMAIL AT care@cottoncottageindia.com OR GIVE US A CALL ON +91 9930035322 AND WE’LL BE HAPPY TO HELP.

WE PRIDE OURSELVES IN SHOWCASING AN EXTENSIVE RANGE OF PRINTS & PATTERNS AND HENCE TRY TO INTRODUCE NEW STOCKS (ONLINE & RETAIL) ALMOST EVERY FORTNIGHT!

SHIPPING & TRACKING ORDER

ALL ONLINE ORDERS ARE SHIPPED FROM OUR DISTRIBUTION CENTRES IN MUMBAI & JAIPUR AND DISPATCHED WITHIN 1-2 DAYS* UPON RECEIVING A CONFIRMED ORDER  (*EXCLUDING WEEKENDS & PUBLIC HOLIDAYS).

DOMESTIC ORDERS

DELIVERED WITHIN 2-5 WORKING DAYS (EXCLUDING WEEKENDS & PUBLIC HOLIDAYS) OF DISPATCH, DEPENDING UPON THE LOCATION.

INTERNATIONAL ORDERS

DELIVERED WITHIN 7-14 WORKING DAYS (EXCLUDING WEEKENDS & PUBLIC HOLIDAYS) OF DISPATCH, DEPENDING UPON THE COUNTRY & YOUR LOCATION.

DOMESTIC ORDERS

WE OFFER FREE SHIPPING ON ALL DOMESTIC ORDERS OF INVOICE VALUE ABOVE RS. 1000/-.

A FLAT SHIPPING FEE OF RS. 100/- IS LEVIED ON ORDERS OF INVOICE VALUE BELOW RS. 1000/-.

INTERNATIONAL ORDERS

WE LEVY FAIR AND ACTUAL SHIPPING CHARGES ON ALL INTERNATIONAL ORDERS IRRESPECTIVE OF ORDER VALUE.

SHIPPING CHARGES ON INTERNATIONAL ORDERS MAY VARY DEPENDING UPON FOREX VALUE, VOLUMETRIC SIZE / WEIGHT OF THE ORDER AND DELIVERY LOCATION. KINDLY CHECK THE FINAL SHIPPING & HANDLING COST AT THE TIME OF CHECKOUT.

DOMESTIC ORDERS

ALL ORDERS ARE SHIPPED FROM OUR DISTRIBUTION CENTRES IN MUMBAI & JAIPUR AND THEREFORE, ALL OUR PRICES ARE INCLUSIVE OF GST. NO OTHER TAXES/CHARGES ARE LEVIED.

INTERNATIONAL ORDERS

DUE TO THE UNPREDICTABLE NATURE OF INTERNATIONAL SHIPPING, FEW ORDERS MAY INCUR CUSTOMS / IMPORT DUTIES OR ANY OTHER FORM OF TAXES. OUR LOGISTIC PARTNERS STRIVE TO ENSURE A HASSLE-FREE EXPERIENCE FOR OUR CUSTOMERS AND MOST ORDERS USUALLY DO NOT INCUR ANY EXTRA CHARGES. IN THE CASE WHERE SUCH ADDITIONAL CHARGES ARE LEVIED, THE CUSTOMER IS RESPONSIBLE FOR PAYING THEM DIRECTLY TO THE LOGISTICS/COURIER COMPANY.

HAVING TROUBLE WITH YOUR ORDER?

KINDLY CONTACT US NOW OR CALL US ON +91 9930035322.

YES, WE DO OFFER COD ON DOMESTIC ORDERS AS PER SERVICIBILITY BY OUR LOGISTICS PARTNERS. A FLAT FEE OF RS. 100/- IS LEVIED IRRESPECTIVE OF THE ORDER INVOICE VALUE.

WE HAVE TIED UP WITH SHIPROCKET (www.shiprocket.in) AS OUR LOGISTICS PARTNER FOR DELIVERY TO 27000 SERVICEABLE PINCODES IN INDIA & 220 COUNTRIES* WORLDWIDE.

YOU CAN TRACK THE STATUS OF YOUR ORDER, ANY RETURNS YOU MAY HAVE REQUESTED AND THE HISTORY OF PREVIOUSLY PLACED ORDERS THROUGH YOUR ACCOUNT SECTION.

YOU CANNOT MAKE ANY CHANGES TO THE ORDER ONCE IT’S CONFIRMED. HOWEVER, FOR GENUINE REASONS, KINDLY EMAIL TO US ON care@cottoncottageindia.com OR CALL US ON +91 9930035322 BEFORE IT IS SHIPPED.

HAVING TROUBLE TRACKING YOUR ORDER? KINDLY CONTACT US NOW OR CALL US ON +91 9930035322.

INTERNATIONAL TRACKING

WE DO NOT OFFER TRACKING ON INTERNATIONAL ORDERS SINCE OUR LOGISTIC PARTNERS DO NOT SUPPORT TRACKING ON STANDARD SHIPPING.

RETURNS & EXCHANGE

ONCE AN ORDER IS PLACED AND WE RECEIVE PAYMENT CONFIRMATION FROM THE PAYMENT GATEWAY, WE TREAT ALL ORDERS AS CONFIRMED ORDERS AND REGULAR TERMS AND CONDITIONS ARE APPLIED TO SOLVE ANY DISPUTE.

CANCELLING AN ORDER

BEFORE WE SHIP: WE DISPATCH ALL OUR ORDERS WITHIN *1-2 DAYS OF PAYMENT CONFIRMATION. IN CASE YOU WISH TO CANCEL YOUR ORDER AND WE’VE NOT SHIPPED IT YET, WE SHALL REFUND THE FULL AMOUNT TO YOUR  MODE OF PAYMENT. THE ACTUAL TIME FOR REFUNDS TO CREDIT MAY VARY DEPENDING UPON YOUR BANK AND ITS POLICIES.

YOU MAY CANCEL THE ORDER FROM YOUR ACCOUNT SECTION OR CALL US ON +91 9930035322  (BETWEEN 10.30 AM TO 6.30 PM EXCEPT SUNDAYS AND PUBLIC HOLIDAYS)

PRODUCT ALREADY SHIPPED: IF WE’VE ALREADY SHIPPED YOUR ORDER, IT CANNOT BE CANCELLED OR MODIFIED UNDER ANY CIRCUMSTANCES. YOU MAY HOWEVER BE ABLE TO RETURN THE PRODUCT ONCE IT IS DELIVERED TO YOU.

IN CASE YOU DO WISH TO RETURN THE PRODUCT, WE SHALL REFUND YOUR ORDER VALUE MINUS A FLAT CONVENIENCE FEE OF Rs. 100/-.

INTERNATIONAL ORDERS

INTERNATIONAL ORDERS CAN BE CANCELLED ONLY BEFORE WE SHIP THE ORDER. ONCE SHIPPED, WE CANNOT ENTERTAIN ANY CANCELLATION OR RETURNS.

REFUNDS

WE OFFER FULL REFUNDS ONLY IN CASE OF MANUFACTURING DEFECTS, SIZE ISSUES, OR ANY OTHER GENUINE CASES. IN THE UNLIKELY EVENT YOU RECEIVE DAMAGED MERCHANDISE, KINDLY EMAIL US A PHOTO OF THE MERCHANDISE, ALONG WITH THE BARCODE, WITHIN 48 HRS OF RECEIVING YOUR ORDER AT care@cottoncottageindia.com

ALL REFUNDS (FULL / PARTIAL) ARE PROCESSED WITHIN 3-5 WORKING DAYS OF RECEIVING THE MERCHANDISE AT OUR DISTRIBUTION CENTRE. IF THE PRODUCT RECEIVED IS NOT AS PER OUR QUALITY CHECK POLICY THEN NO AMOUNT WILL BE REFUNDED. IN CASE THE RETURNED PRODUCT RECEIVED BY US IS DAMAGED BY THE CUSTOMER OR A WRONG PRODUCT IS SENT AND THE CUSTOMER WANTS IT BACK, THEY WILL HAVE TO FACILITATE THE COURIER AND BEAR ALL CHARGES PERTAINING IT.

THE ACTUAL TIME FOR REFUNDS TO CREDIT BACK INTO THE SOURCE OF PAYMENT MAY VARY DEPENDING UPON YOUR BANK AND ITS POLICIES. THE CREDIT FOR CASH ON DELIVERY REFUNDS WILL BE AVAILABLE IN YOUR WALLET UNDER MY ACCOUNT SECTION. THE SAME CAN BE USED WITHIN 6 MONTHS OF CREDIT.

CANCELLATIONS AND REFUNDS REQUESTS ARE SOLELY AT THE DISCRETION OF COTTON COTTAGE INDIA PVT. LTD.

ONCE AN ORDER IS PLACED AND WE RECEIVE PAYMENT CONFIRMATION FROM THE PAYMENT GATEWAY, CANCELLATIONS AND FULL REFUNDS ARE NOT POSSIBLE.

EVEN IF THE PRODUCT IS UNUSED, WE DO NOT OFFER A FULL REFUND. HOWEVER, IF YOU ARE NOT HAPPY WITH YOUR PURCHASE, YOU MAY RETURN THE PRODUCT TO US AND WE SHALL PARTIALLY REFUND THE AMOUNT AFTER DEDUCTING A CONVENIENCE FEE OF Rs. 100/-.

HOW TO RETURN

KINDLY NOTE THAT DISCOUNTED/SALE PRODUCTS ARE NOT ELIGIBLE FOR RETURNS. DUPATTAS & STOLES, SAREES, FABRICS AND ALL ACCESORIES OF PERSONAL USE ARE NOT ELIGIBLE FOR RETURNS.

TO RETURN AN ITEM, LOG IN TO YOUR ACCOUNT AND CLICK ON ORDERS HISTORY TO SELECT THE PRODUCT FOR RETURN AND FOLLOW THE PROCEDURE.

AN ITEM CAN BE RETURNED WITHIN 7 DAYS OF RECEIVING THE PRODUCT.

AT THE TIME OF PLACING RETURNS REQUEST, YOU MAY CHOOSE TO EITHER MANUALLY SHIP (PREPAID BY CUSTOMER) THE PRODUCT BACK TO OUR DISTRIBUTION CENTRE AS MENTIONED ON THE INVOICE OR CHOOSE REVERSE PICKUP OPTION AT A FLAT CONVENIENCE FEE OF Rs. 100/-.

# IN CASE OF PREPAID MANUAL SHIPPING, WE REFUND FULL ORDER VALUE UPON RETURN.

PLEASE ENSURE THAT THE RETURNED MERCHANDISE IS UNUSED, UNWASHED AND NOT DAMAGED AND SENT TO US IN PROPER CONDITION.

KINDLY MAKE SURE ALL THE GARMENT TAGS, PACKAGING MATERIAL OR ANY OTHER ACCESSORIES PROVIDED AT THE TIME OF DELIVERY ARE SECURELY PACKED BEFORE SHIPPING THEM BACK TO US.

REVERSE PICKUP

WE HAVE A SIMPLE AND HASSLE-FREE REVERSE PICK UP POLICY. THE MERCHANDISE ARE USUALLY PICKED UP WITHIN 4 WORKING DAYS (EXCEPT FOR WEEKENDS & PUBLIC HOLIDAYS) BYOUR LOGISITCS PARTNERS. IN CASE CERTAIN PINCODES ARE NOT ELIGIBLE FOR REVERSE PICK UP THEN THE CUSTOMER WILL HAVE TO SEND IT TO US. THE REFUND IS PROCESSED ONLY ON RECEIVING THE SAME AT OUR DISTRIBUTION CENTRE AS MENTIONED ON THE INVOICE.

UNFORTUNATELY, WE DO NOT OFFER RETURNS ON INTERNATIONAL ORDERS.

WE MAKE SURE TO ADHERE TO STRINGENT QUALITY CHECKS BEFORE SHIPPING ALL ORDERS, ESPECIALLY INTERNATIONAL ORDERS. HOWEVER, IN CASE OF A GENUINE MANUFACTURING DEFECT OR WRONG MERCHANDISE DELIVERED, WE MAY EITHER REPLACE OR REFUND YOUR AMOUNT.

HAVE MORE QUESTIONS? KINDLY CONTACT US NOW OR CALL US ON +91 9930035322

YES. YOU CAN EXCHANGE THE GARMENT AT ANY OF OUR RETAIL OUTLETS WITHIN 7 DAYS OF RECEIVING THE PRODUCT.

PLEASE CARRY THE INVOICE ALONG WITH ORIGINAL BARCODE AND PACKAGING. KINDLY NOTE THAT PROMOTIONAL/DISCOUNTED MERCHANDISE CANNOT BE EXCHANGED. DUPATTAS & STOLES, SAREES, FABRICS AND ALL ACCESORIES OF PERSONAL USE ARE NOT ELIGIBLE FOR EXCHANGE.

MISCELLANEOUS

YES! AS A PART OF OUR COMPANY POLICY, WE DO NOT STORE ANY USER DATA EXCEPT PERSONAL INFORMATION PROVIDED
AT THE TIME OF PLACING AN ORDER.

WE ABSOLUTELY DO NOT STORE ANY CREDIT / DEBIT CARD OR OTHER FINANCIAL DATA UNDER ANY CIRCUMSTANCES.

OUR ONLINE STORE IS SECURED AND WE HAVE PARTNERED WITH CCAVENUE (www.ccavenue.com) SECURE PAYMENT GATEWAYS.

KINDLY CLICK TO READ OUR PRIVACY POLICY AND COMPANY TERMS & CONDITIONS IN DETAIL.

NOTHING IS MORE IMPORTANT FOR US THAN TO RECEIVE YOUR FEEDBACK, COMPLAINTS OR SUGGESTIONS, ANYTHING THAT WILL HELP IMPROVE YOUR SHOPPING EXPERIENCE.

KINDLY MAIL US ON care@cottoncottageindia.com  

WE LOOK FORWARD TO HEARING FROM YOU.

WE HAVE NO PLANS OF COMPROMISING ON OUR QUALITY BY OFFERING UNWARRANTED DISCOUNTS TO COMPETE WITH TRADITIONAL MARKETPLACES.

WE PRIDE OURSELVES IN BEING HONESTLY PRICED FOR THE AUTHENTICITY AND QUALITY OF PRODUCTS WHICH WE OFFER.

HOWEVER, WE MAY OFFER SEVERAL TIME-SPECIFIC ONLINE SALES, ALONG WITH OTHER OCCASIONAL DISCOUNTS, EXCLUSIVELY FOR OUR LOYAL CUSTOMERS.

IF YOU NEED FURTHER ASSISTANCE, KINDLY EMAIL US ON care@cottoncottageindia.com OR CALL US ON +91 9930035322.