SHIPPING AND RETURNS

ALL ONLINE ORDERS ARE SHIPPED FROM OUR DISTRIBUTION CENTRES IN MUMBAI & JAIPUR AND DISPATCHED WITHIN 1-2 DAYS* UPON RECEIVING A CONFIRMED ORDER  (*EXCLUDING WEEKENDS & PUBLIC HOLIDAYS).

DOMESTIC ORDERS

DELIVERED WITHIN 2-5 WORKING DAYS (EXCLUDING WEEKENDS & PUBLIC HOLIDAYS) OF DISPATCH, DEPENDING UPON THE LOCATION.

INTERNATIONAL ORDERS

DELIVERED WITHIN 7-14 WORKING DAYS (EXCLUDING WEEKENDS & PUBLIC HOLIDAYS) OF DISPATCH, DEPENDING UPON THE COUNTRY & YOUR LOCATION.

DOMESTIC ORDERS

WE OFFER FREE SHIPPING ON ALL DOMESTIC ORDERS

INTERNATIONAL ORDERS

WE OFFER FREE SHIPPING ON ALL INTERNATIONAL ORDERS OF INVOICE VALUE ABOVE US 50 $ (OR EQUIVALENT IN OTHER ACCEPTED CURRENCIES).

A FLAT SHIPPING FEE OF US 20 $ IS LEVIED ON ORDERS OF INVOICE VALUE BELOW US 50 $ (OR EQUIVALENT IN OTHER ACCEPTED CURRENCIES).

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DOMESTIC ORDERS

ALL ORDERS ARE SHIPPED FROM OUR DISTRIBUTION CENTRES IN MUMBAI & JAIPUR AND THEREFORE, ALL OUR PRICES ARE INCLUSIVE OF GST. NO OTHER TAXES/CHARGES ARE LEVIED.

INTERNATIONAL ORDERS

MOST COUNTRIES DO NOT LEVY ANY DUTIES/ TAXES FOR END CONSUMERS AND HAVE A CUTOFF FOR DUTY/TAX-FREE INTERNATIONAL SHOPPING (PLEASE CHECK THE SAME IN YOUR COUNTRY). OUR LOGISTIC PARTNERS STRIVE TO ENSURE A HASSLE-FREE EXPERIENCE FOR OUR CUSTOMERS AND MOST ORDERS USUALLY DO NOT INCUR ANY EXTRA CHARGES. IN THE CASE WHERE SUCH ADDITIONAL CHARGES ARE LEVIED, THE CUSTOMER IS RESPONSIBLE FOR PAYING THEM DIRECTLY TO THE LOGISTICS/COURIER COMPANY.

HAVING TROUBLE WITH YOUR ORDER?

KINDLY CONTACT US NOW OR CALL US ON +91 8828119992.

(AVAILABLE BETWEEN 10.30 AM TO 6 PM IST) OUTSIDE OF THESE HOURS, KINDLY WHATSAPP OR EMAIL US.

DOMESTIC

YES, WE DO OFFER FREE COD ON DOMESTIC ORDERS AS PER SERVICEABILITY BY OUR LOGISTICS PARTNERS.

INTERNATIONAL ORDERS

NO, WE DO NOT OFFER COD ON INTERNATIONAL ORDERS.

WE HAVE TIED UP WITH SHIPROCKET AS OUR LOGISTICS PARTNER FOR DELIVERY TO 29000 SERVICEABLE PIN CODES AND 220 COUNTRIES WORLDWIDE.

YOU CAN TRACK THE STATUS OF YOUR ORDER, ANY RETURNS YOU MAY HAVE REQUESTED AND THE HISTORY OF PREVIOUSLY PLACED ORDERS THROUGH YOUR ACCOUNT SECTION.

YOU CANNOT MAKE ANY CHANGES TO THE ORDER ONCE IT’S CONFIRMED. HOWEVER, FOR GENUINE REASONS, KINDLY EMAIL TO US ON [email protected] OR CALL US ON +91 8828119992 BEFORE IT IS SHIPPED (AVAILABLE BETWEEN 10.30 AM TO 6 PM IST) OUTSIDE OF THESE HOURS, KINDLY WHATSAPP OR EMAIL US.

INTERNATIONAL TRACKING

WE DO NOT OFFER TRACKING ON INTERNATIONAL ORDERS SINCE OUR LOGISTIC PARTNERS DO NOT SUPPORT TRACKING ON STANDARD SHIPPING.

ONCE AN ORDER IS PLACED AND WE RECEIVE PAYMENT CONFIRMATION FROM THE PAYMENT GATEWAY, WE TREAT ALL ORDERS AS CONFIRMED ORDERS AND REGULAR TERMS AND CONDITIONS ARE APPLIED TO SOLVE ANY DISPUTE.

DOMESTIC ORDERS

BEFORE WE SHIP: WE DISPATCH ALL OUR ORDERS WITHIN *1-2 DAYS OF PAYMENT CONFIRMATION. IN CASE YOU WISH TO CANCEL YOUR ORDER AND WE’VE NOT SHIPPED IT YET, WE SHALL REFUND THE FULL AMOUNT TO YOUR  MODE OF PAYMENT. THE ACTUAL TIME FOR REFUNDS TO CREDIT MAY VARY DEPENDING UPON YOUR BANK AND ITS POLICIES.

YOU MAY CANCEL THE ORDER FROM YOUR ACCOUNT SECTION OR CALL US ON +91 8828119992 (BETWEEN 10.30 AM TO 6.00 PM IST EXCEPT ON SUNDAYS AND PUBLIC HOLIDAYS)

PRODUCT ALREADY SHIPPED: IF WE’VE ALREADY SHIPPED YOUR ORDER, IT CANNOT BE CANCELLED OR MODIFIED UNDER ANY CIRCUMSTANCES. YOU MAY HOWEVER BE ABLE TO RETURN THE PRODUCT ONCE IT IS DELIVERED TO YOU.

INTERNATIONAL ORDERS

INTERNATIONAL ORDERS CAN BE CANCELLED ONLY BEFORE WE SHIP THE ORDER. ONCE SHIPPED, WE CANNOT ENTERTAIN ANY CANCELLATION OR RETURNS OR REFUNDS.

REFUNDS

WE OFFER FULL REFUNDS IN CASE OF MANUFACTURING DEFECTS, WRONG SIZE OR PRODUCT DELIVERED, OR ANY OTHER GENUINE CASES. IN THE UNLIKELY EVENT YOU RECEIVE DAMAGED MERCHANDISE, KINDLY EMAIL US A PHOTO OF THE MERCHANDISE, ALONG WITH THE BARCODE, WITHIN 48 HRS OF RECEIVING YOUR ORDER AT [email protected]

ALL REFUNDS (FULL / PARTIAL) ARE PROCESSED WITHIN 3-5 WORKING DAYS OF RECEIVING THE MERCHANDISE AT OUR DISTRIBUTION CENTRE. IF THE PRODUCT RECEIVED IS NOT AS PER OUR QUALITY CHECK POLICY THEN NO AMOUNT WILL BE REFUNDED. IN CASE THE RETURNED PRODUCT RECEIVED BY US IS DAMAGED BY THE CUSTOMER OR A WRONG PRODUCT IS SENT AND THE CUSTOMER WANTS IT BACK, THEY WILL HAVE TO FACILITATE THE COURIER AND BEAR ALL CHARGES PERTAINING IT.

THE ACTUAL TIME FOR REFUNDS TO CREDIT BACK INTO THE SOURCE OF PAYMENT MAY VARY DEPENDING UPON YOUR BANK AND ITS POLICIES. THE REFUND FOR CASH ON DELIVERY WILL BE DONE IN BANK ACCOUNT DETAILS AS SHARED BY YOU.

CANCELLATIONS AND REFUNDS REQUESTS ARE SOLELY AT THE DISCRETION OF COTTON COTTAGE INDIA PVT. LTD.

ONCE AN ORDER IS PLACED AND WE RECEIVE PAYMENT CONFIRMATION FROM THE PAYMENT GATEWAY, CANCELLATIONS AND FULL REFUNDS ARE POSSIBLE.

IF THE PRODUCT IS UNUSED, WE OFFER A FULL REFUND. IF YOU ARE NOT HAPPY WITH YOUR PURCHASE, YOU MAY RETURN THE PRODUCT TO US.

HOW TO RETURN

KINDLY NOTE THAT DISCOUNTED/SALE PRODUCTS ARE NOT ELIGIBLE FOR RETURNS. DUPATTAS & STOLES, SAREES, FABRICS, AND ALL ACCESSORIES OF PERSONAL USE ARE NOT ELIGIBLE FOR RETURNS.

TO RETURN AN ITEM, LOG IN TO YOUR ACCOUNT AND CLICK ON ORDERS HISTORY TO SELECT THE PRODUCT FOR RETURN AND FOLLOW THE PROCEDURE.

AN ITEM CAN BE RETURNED ONLY WITHIN 7 DAYS OF RECEIVING THE PRODUCT.

PLEASE ENSURE THAT THE RETURNED MERCHANDISE IS UNUSED, UNWASHED AND NOT DAMAGED AND SENT TO US IN PROPER CONDITION. KINDLY MAKE SURE ALL THE GARMENT TAGS, PACKAGING MATERIAL OR ANY OTHER ACCESSORIES PROVIDED AT THE TIME OF DELIVERY ARE SECURELY PACKED BEFORE SHIPPING THEM BACK TO US.

REVERSE PICKUP

WE HAVE A SIMPLE AND HASSLE-FREE REVERSE PICK UP POLICY. THE MERCHANDISE ARE USUALLY PICKED UP WITHIN 4 WORKING DAYS (EXCEPT FOR WEEKENDS & PUBLIC HOLIDAYS) BY OUR LOGISTICS PARTNERS. IN CASE CERTAIN PIN CODES ARE NOT ELIGIBLE FOR REVERSE PICK UP THEN THE CUSTOMER WILL HAVE TO SEND IT TO US. IT TAKES ABOUT 2-3 WEEKS FOR MERCHANDISE TO REACH OUR DISTRIBUTION CENTRE. THE REFUND IS PROCESSED ONLY ON RECEIVING THE SAME AT OUR DISTRIBUTION CENTRE AS MENTIONED ON THE INVOICE.

WE MAKE SURE TO ADHERE TO STRINGENT QUALITY CHECKS BEFORE SHIPPING ALL ORDERS, ESPECIALLY INTERNATIONAL ORDERS. HOWEVER, IN CASE OF A GENUINE MANUFACTURING DEFECT OR WRONG MERCHANDISE DELIVERED, WE MAY EITHER REPLACE OR REFUND YOUR AMOUNT.

HAVE MORE QUESTIONS? KINDLY CONTACT US NOW OR CALL US ON +91 8828119992 (BETWEEN 10.30 AM TO 6.00 PM IST EXCEPT SUNDAYS AND PUBLIC HOLIDAYS)

YES. YOU CAN EXCHANGE THE GARMENT AT ANY OF OUR RETAIL OUTLETS WITHIN 7 DAYS OF RECEIVING THE PRODUCT.

PLEASE CARRY THE INVOICE ALONG WITH ORIGINAL BARCODE AND PACKAGING. KINDLY NOTE THAT PROMOTIONAL/DISCOUNTED MERCHANDISE CANNOT BE EXCHANGED. DUPATTAS & STOLES, SAREES, FABRICS AND ALL ACCESORIES OF PERSONAL USE ARE NOT ELIGIBLE FOR EXCHANGE.