Terms of Use

Welcome to Cotton Cottage India Pvt Ltd and its outlets. Cotton Cottage India Pvt Ltd and its affiliates provide their services to you, subject to the following conditions.

If you visit any of our outlets or shop at www.cottoncottageindia.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future Cotton Cottage India Pvt Ltd service or visit or purchase from any business affiliated with Cotton Cottage India Pvt Ltd, whether or not included in the cottoncottageindia.com Web site, you also will be subject to the guidelines and conditions applicable to such service or business.

Please review our Privacy Policy, which also governs your visit to Cotton Cottage India Pvt Ltd, to understand our practices.

When you visit Cotton Cottage India Pvt Ltd or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Cotton Cottage India Pvt Ltd or its content suppliers. The compilation of all content on this site is the exclusive property of Cotton Cottage India Pvt Ltd . All software used on this site is the property of Cotton Cottage India Pvt Ltd or its software suppliers.

Cotton Cottage India Pvt Ltd has filed for various applications for registration under the Trade and Merchandise Act and Rule in India under different classes and has received for a few as well as awaiting registration in some. Any violation of our trademarks will be liable for legal action.

Cotton Cottage India Pvt Ltd grants you a limited permission to access and make personal use of this site and not to download (other than page caching) or modify it, in totality or any portion of it. This permission does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without written consent of Cotton Cottage India Pvt Ltd. You may not use any proprietary information (including images, text, page layout, or form) of Cotton Cottage India Pvt Ltd and our affiliates without written consent. You may not use any Meta tags or any other “hidden text” utilizing Cotton Cottage India Pvt Ltd name or trademarks without the express written consent of Cotton Cottage India Pvt Ltd. Any unauthorized use terminates the permission granted by Cotton Cottage India Pvt Ltd. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Cotton Cottage India Pvt Ltd so long as the link does not portray Cotton Cottage India Pvt Ltd, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Cotton Cottage India Pvt Ltd logo or other proprietary graphic or trademark as part of the link without written permission.

Visitors may post reviews, comments, and other content; send e-Gift Certificates and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Cotton Cottage India Pvt Ltd reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Cotton Cottage India Pvt Ltd and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Cotton Cottage India Pvt Ltd and its affiliates and sub licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Cotton Cottage India Pvt Ltdor its affiliates for all claims resulting from content you supply. Cotton Cottage India Pvt Ltd has the right but not the obligation to monitor and edit or remove any activity or content. Cotton Cottage India Pvt Ltd takes no responsibility and assumes no liability for any content posted by you or any third party.

All items purchased from Cotton Cottage India Pvt Ltd are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Cotton Cottage India Pvt Ltd and its affiliates attempt to be as accurate as possible. However, Cotton Cottage India Pvt Ltd does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Cotton Cottage India Pvt Ltd itself is not as described, your sole remedy is to return it in unused condition

Except where noted otherwise, the List Price displayed for products on our website, whether in Foreign Currency or Indian Rupees represents the full price of the product and international shipping charges, unless specified otherwise in the Shipping Fees.

With respect to items sold on Cotton Cottage India Pvt Ltd, we charge your credit card before your order has entered the shipping process. For any reason if we are not able to ship you products as per your order, we will intimate you electronically and refund the value of the products not available. Any additional Shipping Fees, if applicable, will not be refunded.

Despite our best efforts, a small number of the items in our catalogue may be mispriced. If we discover a mispricing, we will do one of the following:

# If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item.

# If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Please note that this policy applies only to products sold and shipped by Cotton Cottage India Pvt Ltd.

All of Cotton Cottage orders are shipped door-to-door from our Distribution Centre’s in Mumbai or Jaipur, India or any other location in future to your provided shipping address via our logistics partner. Processing the order normally takes 1-2 working days and then Shipping normally takes 3-7 working days.

Shipping destinations offered by Cotton Cottage India Pvt Ltd for delivery will be extended and updated from time to time on their logistics partners website.

We do not ship backorders. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders. We cannot ship to Post Office Box addresses and take no responsibility for non-delivery of orders in case the delivery address includes P. O. Box details in any part or form.

Logistics Partner will attempt delivery at the delivery address specified by you in the order, before they contact us that your package is not deliverable. You can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call Logistics partner Customer Service at their local number and quote your tracking number to trace your package.

All of Cotton Cottage India Pvt Ltd orders are shipped internationally from our Distribution Centre’s in Mumbai or Jaipur, India or any other location in future to your provided shipping address via our Logistics partner. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with our logistics partner to customs clear your goods for you and deliver them to your doorstep. If you are presented with an invoice from logistics partner for import duties and taxes, you will have to pay logistics partner directly at the time of delivery. Cotton Cottage India pvt ltd takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address and will not provide any refunds in such cases.

The fit of our clothing depends on the cut, fabric and style of each garment. Some garments are designed to have a looser, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide to select the size best suited to you.

Most of Cotton Cottage’s products are handcrafted using the finest natural fibers. The subtle variations in colour, texture and finish are intrinsic to hand processed products. Our products involve crafts-based traditions of hand spinning, dyeing, weaving, Hand block printing and embroidery. We use both vegetable dyes and commercial dyes with the goal of minimizing our impact on the environment while striving for the best colour properties. An irregular weave or print is not a defect as hand processed by definition means uncertainty when it comes to uniformity.

Colours: We have done our best to display as accurately as possible the colours of the products shown on this Web site. However, because the colours you see will depend on your Screen resolution and settings, we cannot guarantee that display of any colour will be accurate.

Please always wash like colours together and dry inside out in the shade. Silks must only be dry cleaned.

This site is provided by Cotton Cottage India Pvt Ltd on an “as is” and “as available” basis. Cotton Cottage India Pvt Ltd makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, Cotton Cottage India Pvt Ltd disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Cotton Cottage India Pvt Ltd does not warrant that this site, its servers, or e-mail sent from Cotton Cottage India Pvt Ltd are free of viruses or other harmful components. Cotton Cottage India Pvt Ltd will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Whilst we try and ensure that the details, descriptions and prices of the products displayed on the Website are accurate, errors may occur. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any order that you may place based on such erroneous, inaccurate or out-of-date information regarding pricing, shipping, payment terms, or return policies.

To the maximum extent permitted by applicable law, Cotton Cottage India Pvt Ltd assumes no liability or responsibility for (i) any errors, mistakes, or inaccuracies of content displayed on the Website; (ii) any personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our Website or any product; (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein; (iv) any interruption or cessation of transmission to or from the website; and/or (v) any bugs, viruses or the like that may be transmitted to or through our Website by any third party.

You agree to defend, indemnify and hold Cotton Cottage India Pvt Ltd and its affiliates harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site.

By visiting cottoncottageindia.com, you agree that the laws of India, under the jurisdiction of the Mumbai Courts, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Cotton Cottage India Pvt Ltd or its affiliates.

• Participating cotton cottage stores include all company owned and franchised stores in India, At these stores, both earning and redemption of points is possible.

• Most stores are online at all times and crediting of accrued points from these stores will be done within 48 hours of purchase. However, in case of stores which are offline or have intermittent connection issues, the points will be credited once the connection is re-established. In the case where a manual bill is given to the customer, as long as the customer’s mobile number is registered on the bill, the points will be credited to their account once the invoice is synced into the system. This will incur a delay of up to a few days. Cotton Cottage India Pvt Ltd will not be held responsible for any delay in the crediting of the Reward Points to the Member’s account.

• When a store is working on Manual Billing mode, there will be no redemption of points. Any bills that are created on manual bill books will not allow for point redemption against them.

•Eligible transactions must have a valid 10-digit Indian mobile number associated with them at the time of transaction completion.