Shipping & Returns

Shipping Details

  • All orders are dispatched within 1–2 working days of order confirmation.

Domestic Orders

  • Orders are delivered within 2–5 working days (excluding weekends & public holidays) of dispatch.
  • Shipping charges for orders worth Rs 1500 and above are free. We charge a standard shipping fee of Rs. 150 for orders up to Rs 1500.
  • We offer COD on domestic orders. A nominal fee of INR 100 will be applicable on all Cash on Delivery (COD) orders.
  • All our prices are inclusive of GST. No other taxes/charges are levied.

International Orders

  • Orders are delivered within 10–14 working days (excluding weekends & public holidays) of dispatch.
  • We offer free shipping on all international orders of invoice value above 50$ (or equivalent in other accepted currencies). A flat shipping fee of 20$ is levied on orders of invoice value below 50$ (or equivalent in other accepted currencies).
  • Most countries do not levy any duties/ taxes for end consumers and have a cutoff for duty/tax-free international shopping (please check the same in your country). Our logistic partners strive to ensure a hassle-free experience for our customers and most orders usually do not incur any extra charges. In the case where additional charges are levied, You will be responsible for paying them directly to the logistics/courier company.
  • International orders are not eligible for returns or exchanges once dispatched.

Order Cancellation

Domestic orders

  •          Before order is shipped: We dispatch all our orders within 1-2* days of payment confirmation. In case you wish to cancel your order and we’ve not shipped it yet, we shall refund the full amount to your mode of payment.
  •          You may cancel the order from Your account section or call us on +91 8828119992 (Mon-Sat, 10.30am - 6:30pm IST except Sundays & Public Holidays).
  •          Order already shipped: If your order has been shipped, it cannot be cancelled or modified. You may however be able to return the product once it is delivered to you.

International orders

  •         Orders can be cancelled only before the order is shipped. Once shipped, we cannot entertain any cancellation/returns/refunds.

Returns & Refunds

  • You can return an item within 7 days of receiving it through our return portal here.
  • Ensure that the merchandise is unused, unwashed, and undamaged. Pack the product securely, including all tags, packaging material, and any other accessories provided at the time of delivery.
  • Discounted or sale products, as well as stoles, dupatta, sarees, and all accessories (Beyond Usuals), are not eligible for returns.
  • We offer a simple and hassle-free reverse pickup policy. Our logistics partners usually pick up the merchandise within 2-3 working days (excluding weekends & public holidays). If certain pin codes are not eligible for reverse pickup, the customer will need to send the item back to us. It takes about 10-14 working days for the merchandise to reach us.
  • Refunds will be processed within 3 to 5 working days once we receive the merchandise.
  • The refund amount will be credited to the original payment method. In case of COD orders refund will be processed via bank transfer.
  • We ensure that all orders, particularly international ones, undergo strict quality checks before being shipped. However, if you receive a product with a genuine manufacturing defect or if you receive the wrong merchandise, we will either replace the item or refund your payment. Please note that we do not accept returns for any other reasons.

Exchanges

  • Online exchange is not available. You may initiate a return at our return portal here and place a new order for the required product/size.
  • You can exchange our products at any of our retail outlets within 7 days of receiving the product. Please make sure to bring the invoice along with the original barcode and packaging.
  • Please note that discounted or sale products, as well as stoles, dupatta, sarees, and all accessories (Beyond Usuals), are not eligible for exchanges.

Need Assistance?

For any further queries, feel free to reach out to us:


📞 8828119992
📧 care@cottoncottageindia.com

Shipping, Returns & Order Tracking

Do you offer Cash on delivery (COD)?

Yes, we do offer COD on domestic orders. A nominal fee of INR 100 will be applicable on all Cash on Delivery (COD) orders.
What are your shipping charges?
  • Domestic orders - Shipping charges for orders worth Rs 1500 and above are free. We charge a standard shipping fee of Rs. 150 for orders up to Rs 1500.
  • International orders - We offer free shipping on all international orders of invoice value above 50$ (or equivalent in other accepted currencies). A flat shipping fee of 20$ is levied on orders of invoice value below 50$ (or equivalent in other accepted currencies).
How long will it take for my order to arrive?

All orders are dispatched within 1-2 working days* upon receiving a confirmation.

  • Domestic orders - Delivered within 2-5* working days of dispatch.
  • International orders - Delivered within 7-14* working days of dispatch.

    (*excluding weekends & public holidays)
Do I have to pay any other taxes on domestic orders or customs and import charges on international orders?
  • Domestic orders - All our prices are inclusive of GST.
    No other taxes/charges are levied.
  • International orders - Most countries do not levy any duties/ taxes for end consumers and have a cutoff for duty/tax-free international shopping (please check the same in your country). Our logistic partners strive to ensure a hassle-free experience for our customers and most orders usually do not incur any extra charges.
    In the case where additional charges are levied, You will be responsible for paying them directly to the logistics/courier company.
Can I cancel the order after payment?
  • Domestic orders

Before order is shipped: We dispatch all our orders within 1-2* days of payment confirmation. In case you wish to cancel your order and we’ve not shipped it yet, we shall refund the full amount to your mode of payment.
You may cancel the order from Your account section or call us on +91 8828119992 (Mon-Sat, 10.30am - 6:30pm IST except Sundays & Public Holidays).

Order already shipped: If your order has been shipped, it cannot be cancelled or modified. You may however be able to return the product once it is delivered to you.

  • International orders

Orders can be cancelled only before the order is shipped. Once shipped, we cannot entertain any cancellation/returns/refunds.
Can I return a product?

If you wish to return an item add your email ID or pin code, and order number on our returns portal here. You can return an item within 7 days of receiving it.

NOTE: Discounted or sale products, as well as stoles, sarees, and all accessories (Beyond Usuals), are not eligible for returns.

Ensure that the merchandise is unused, unwashed, and undamaged. Pack the product securely, including all tags, packaging material, and any other accessories provided at the time of delivery.

REVERSE PICKUP: We offer a simple and hassle-free reverse pickup policy. Our logistics partners usually pick up the merchandise within 2-3 working days (excluding weekends & public holidays). If certain pin codes are not eligible for reverse pickup, the customer will need to send the item back to us. It takes about 10-14 working days for the merchandise to reach us.

REFUNDS: If your order was a Cash on Delivery (COD) and you are requesting a refund, do not forget to provide the necessary Order ID along with  bank details, like your Name, Bank name and Branch, Account holder name, IFSC code when placing the return request.

Refunds will be processed within 3 to 5 working days once we receive the merchandise.
Which Products are not eligible for a return?

Discounted or sale products, as well as stoles, sarees, and all accessories (Beyond Usuals), are not eligible for returns.
What are your returns policies on international orders?

We ensure that all orders, particularly international ones, undergo strict quality checks before being shipped. However, if you receive a product with a genuine manufacturing defect or if you receive the wrong merchandise, we will either replace the item or refund your payment. Please note that we do not accept returns for any other reasons.

Have more questions? Kindly Contact Us or call us on +91 8828119992 (Mon-Sat, 10.30am - 6:30pm IST except Sundays & Public Holidays).
Can I return/exchange the garments at any of the Cotton Cottage retail outlets?

Yes, you can exchange the garment at any of our retail outlets within 7 days of receiving the merchandise. Please make sure to bring the invoice along with all tags, packaging material, and any other accessories provided at the time of delivery.

NOTE: Discounted or sale products, as well as stoles, sarees, and all accessories (Beyond Usuals), are not eligible for returns.