Shipping policy
Where are the products shipped from and how long will it take for my online order to arrive?
All online orders are shipped from our distribution centers in Mumbai & Jaipur and dispatched within 1-2 days* upon receiving a confirmed order (*Excluding Weekends & Public Holidays).
Domestic orders
Delivered within 2-5 working days (Excluding Weekends & Public Holidays) of dispatch, depending upon the location.
International orders
Delivered within 7-14 working days (Excluding Weekends & Public Holidays) of dispatch, depending upon the country & your location.
Do all online orders come with free shipping and how much does international shipping cost?
Domestic orders
We charge a standard shipping fee of Rs. 100 for orders up to Rs 994. Shipping for order worth Rs 995 and up is free. Shipping charges are non refundable.
International orders
We offer free shipping on all international orders of invoice value above 50 $ (or equivalent in other accepted currencies).
A flat shipping fee of 20 $ is levied on orders of invoice value below 50 $ (or equivalent in other accepted currencies).
Does free shipping/shipping cost include octroi or any other taxes on domestic orders and customs, and import duty charges on international orders?
Domestic orders
All orders are shipped from our distribution centers in Mumbai & Jaipur and therefore, all our prices are inclusive of GST. No other taxes/charges are levied.
International orders
Most countries do not levy any duties/ taxes for end consumers and have a cutoff for duty/tax-free international shopping (please check the same in your country). Our logistic partners strive to ensure a hassle-free experience for our customers and most orders usually do not incur any extra charges. In the case where such additional charges are levied, the customer is responsible for paying them directly to the logistics/courier company.
Having trouble with your order?
Kindly contact us now or call us at +91 8828119992.
(Available between 10.30 am to 6 pm IST) outside of these hours, kindly WhatsApp or email us.
Do you offer a cash-on-delivery (cod) option?
Domestic
Yes, we do offer COD on domestic orders. A nominal fee of INR 100 will be applicable on all Cash on Delivery (COD) orders.
International orders
No, we do not offer COD on international orders.
Can I cancel the order after payment? Do you offer full/partial refunds on online orders?
Once an order is placed and we receive payment confirmation from the payment gateway, we treat all orders as confirmed orders, and regular terms and conditions are applied to solve any dispute.
Domestic orders
Before we ship: We dispatch all our orders within *1-2 days of payment confirmation. In case you wish to cancel your order and we’ve not shipped it yet, we shall refund the full amount to your mode of payment. The actual time for refunds to credit may vary depending on your bank and its policies.
You may cancel the order from your account section or call us on +91 8828119992 (between 10.30 am to 6.00 pm IST except on Sundays and public holidays)
Product already shipped: If we’ve already shipped your order, it cannot be canceled or modified under any circumstances. You may however be able to return the product once it is delivered to you.
International orders
International orders can be canceled only before we ship the order. Once shipped, we cannot entertain any cancellations returns, or refunds.
