Privacy policy

Prerequisites:

Privacy Policy

We at Lucent Innovation/Lucent Commerce (“Company”, “we”, and “us”) understand your concerns about the privacy of your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you access or use our website or other services (“Services”). By using our Services, you agree to the practices described in this Privacy Policy.

What Does This Privacy Policy Cover?

This Privacy Policy applies to the personally identifiable information (“Personal Information”) we collect when you use our Services. It does not apply to entities or individuals not owned or managed by us.

We collect various types of Personal Information to enhance and personalize our Services, including improving service delivery, contacting you, fulfilling service requests, and analyzing usage patterns. This may include information you voluntarily provide, such as your name, email address, phone number, and billing information. Additionally, we may gather data automatically through technologies like cookies and web beacons to track device information and usage patterns.

We do not knowingly collect Personal Information from individuals under the age of 13. If we discover that we have inadvertently collected Personal Information from a child under 13, we will promptly delete it. If you believe your child has provided us with Personal Information, please contact us at app_support@lucentinnovation.com.

Will Lucent Innovation/Lucent Commerce Ever Change This Privacy Policy?

As we continually enhance our Services, we may update this Privacy Policy periodically. We will notify you of any significant changes by posting notices on our website, sending emails, or through other appropriate means. Your continued use of the Services after such changes indicates your acceptance of the updated Privacy Policy.

What Information Does Lucent Innovation/Lucent Commerce Collect?

We collect Personal Information to improve and personalize your experience with our Services. This includes:

Information you provide voluntarily: When you register an account, make purchases, or seek support, we collect necessary details to enhance our service delivery and provide relevant content.
Information collected automatically: Through technologies like cookies, we gather data such as IP addresses, browser types, and pages visited to optimize our Services and user experience.
Information from third-party sources: We may receive Personal Information from social media platforms or service providers when you interact with our Services through these channels.

How Does Lucent Innovation/Lucent Commerce Use Your Personal Information?

We use Personal Information for the following purposes:

Personalization and service improvement: To tailor our Services to your preferences, provide personalized content, and enhance overall user experience.
Communication: To communicate account updates, promotional offers, and other relevant information related to our Services. We may also facilitate communications from service providers to assist in transactions or collaborations.
Analytics and insights: To analyze usage patterns and trends, helping us improve our Services and develop new features.

Will Lucent Innovation/Lucent Commerce Share Your Personal Information?

We do not sell your Personal Information in personally identifiable form to third parties. However, we may share or transfer account information in connection with business transactions, acquisitions, or under legal obligations. We may also share de-identified or aggregated usage information with partners to improve service offerings and user experiences.

Is Your Personal Information Secure?

Protecting your Personal Information is a top priority. While we employ security measures such as encryption and firewalls to safeguard data transmission, no method of storage or transmission over the internet is completely secure. We continuously review and update our security practices to enhance protection against unauthorized access, but we cannot guarantee absolute security.

You are encouraged to take precautions such as choosing strong passwords and keeping login credentials confidential to further protect your Personal Information.

What Personal Information Can You Access?

You have the right to request access to the Personal Information we hold about you. Contact us at app_support@lucentinnovation.com for details on accessing your Personal Information.

Data Retention

We retain Personal Information as long as necessary to fulfill service purposes, comply with legal obligations, resolve disputes, and support business operations. Information no longer needed is securely disposed of in accordance with applicable laws.

What Choices Do You Have?

You may choose not to disclose certain information, although this may limit access to certain features of our Services. You can update, delete, or modify your information as needed by contacting us or using account management tools.

For questions regarding this Privacy Policy, please contact our Legal Advisor/Grievance Officer:

Name: Pritul Nagori
Designation: Legal Advisor/Grievance Officer
Email: legal@lucentinnovation.com