Product information
Shipping Details:
- Domestic Orders: Delivered within 2-5 working days.
- International Orders: Delivered within 7-14 working days. Free for orders above $50. A flat fee of $20 for orders below $50.
Taxes and Duties:
- Domestic Orders: No additional taxes/ duties
- International Orders: Additional charges for any applicable customs or import duties maybe payable to Logistics company directly.
Order Cancellation and Refund:
- Cancellations possible only before dispatch. Full refund in case of cancellation.
Returns and Refund:
- Return only allowed within 7 days of receipt. Discounted/sale products, stoles, sarees, fabrics, and accessories not eligible for return.
- Free Reverse pickup available for eligible products.
- Full Refund processed within 3-5 working days after receiving returned merchandise in proper condition.
Exchanges:
- Online exchange not available. You may return the product and place a new order.
- Exchange for online product available at any retail outlet within 7 days of delivery. Invoice, barcode, and original packaging required. Not applicable for promotional/discounted items and certain product categories like dupattas, stoles, sarees, fabrics, and accessories.
For more details, please visit our Shipping & Returns page in the footer.
shipping-returns
For Cottons & Linens:
Hand wash separately in cold water, without soaking. Avoid rubbing or brushing. Use mild detergents and keep away from whites. Do not wring or bleach. Dry in shade, inside out, and use a warm iron.
For Silk & Blends:
Dry clean only. Use a warm iron. No guarantee for fabric slippage.
Special care for Ikkats and Indigos:
Be aware that colors from Ikkat and Indigo fabrics may transfer to light-colored clothes or Surfaces or on to your Skin. Avoid Wearing Ikkats or Indigos with Light colored bottoms or inners.
All Garments are prewashed and preshrunk. Yet some may bleed color or shrink due to the inherent characteristics of fabrics used. No guarantee for Color Bleeding or Fabric Shrinkage. Avoid using perfumes, deodorants, and exposing to sweat as these contain chemicals that may damage the color.
For more details, please visit our Wash & Care Instructions in the footer
FAQs
I am unable to find my Size in a product
Oops! It looks like this item might be out of stock. To stay updated about when it might be available again, click on our "Notify Me" button.
Do you offer Cash on delivery (COD)?
Yes, we do offer COD on domestic orders. COD orders of Rs 995 and above are free.
Can I make changes to the order after payment?
- Domestic orders
Before order is shipped: We dispatch all our orders within 1-2* days of payment confirmation. In case you wish to cancel your order and we’ve not shipped it yet, we shall refund the full amount to your mode of payment.
You may cancel the order from Your account section or call us on +91 8828119992.
Order already shipped: If your order has been shipped, it cannot be cancelled or modified. You may however be able to return the product once it is delivered to you.
- International orders
Orders can be cancelled only before the order is shipped. Once shipped, we cannot entertain any cancellation/returns/refunds.
Can I return a product?
- Domestic Orders
If you wish to return an item add your email ID or pin code, and order number on our returns portal here. You can return an item within 7 days of receiving it.
NOTE: Discounted or sale products, as well as stoles, sarees, and all accessories (Beyond Usuals), are not eligible for returns.
Ensure that the merchandise is unused, unwashed, and undamaged. Pack the product securely, including all tags, packaging material, and any other accessories provided at the time of delivery.
Reverse Pickup: We offer a simple and hassle-free reverse pickup policy. Our logistics partners usually pick up the merchandise within 2-3 working days (excluding weekends & public holidays). If certain pin codes are not eligible for reverse pickup, the customer will need to send the item back to us. It takes about 10-14 working days for the merchandise to reach us.
Refunds: If your order was a Cash on Delivery (COD) and you are requesting a refund, do not forget to provide the necessary Order ID along with bank details, like your Name, Bank name and Branch, Account holder name, IFSC code when placing the return request.
Refunds will be processed within 3* working days once we receive the merchandise.
- International Orders
All International orders are not eligible for returns or exchanges.